Arunjith Ullassan
Phone
+91 729 362 8292
WhatsApp
+971 566 412 155
Email
arunjithcu@gmail.com
LinkedIn
arunjithcu
IT Professional  ·  Abu Dhabi, UAE

Arunjith Ullassan

IT Manager & Infrastructure Specialist

Immediately Available to Join

Results-driven Senior IT Support Engineer with 11+ years of progressive experience in IT operations, infrastructure management, and technical support across enterprise environments. Successfully managed IT operations for 200+ users at leading media company and medical facility in Abu Dhabi. Proven expertise in system administration, network security, cloud infrastructure, and service management. Microsoft Certified Azure Administrator (AZ-104) and RedHat Certified Engineer with demonstrated success in achieving 96% ADHICS audit compliance. Skilled in leading IT teams, vendor management, budget planning, and delivering enterprise-level technology solutions aligned with business objectives.

11+ Years Total
5+
Years in UAE
🇦🇪 Abu Dhabi
6
Years in India
🇮🇳 Kochi
Get In Touch View Experience Download CV
Contact & Availability
Phone
Phone +91 729 362 8292
WhatsApp
WhatsApp +971 566 412 155
Email
Email arunjithcu@gmail.com
LinkedIn
LinkedIn arunjithcu
Immediately Available to Join
Visa Type Visit Visa
Visa Expiry 08 Aug 2026
Career Journey

Professional Experience

Feb 2023 – Aug 2025
Pyramedia Group
incl. Delma Medical Center
🇦🇪 Abu Dhabi, UAE
IT Manager
Pyramedia Group & Delma Medical Center
  • Sole IT resource managing complete infrastructure for Pyramedia Group and Delma Medical Center, with remote coverage for branches in Saudi Arabia and Egypt.
  • Administered MS Office 365, Google G Suite, Bluehost email, Active Directory, Group Policies, SharePoint, and Microsoft Teams.
  • Managed Microsoft Azure cloud infrastructure and Intune MDM; implemented Data Loss Prevention (DLP) policies and endpoint protection.
  • Maintained firewalls, NAS storage, network switches; administered web hosting, CCTV, access control, attendance systems, and IP PBX.
  • Administered clinical EMR software, supported bulk SMS broadcasting, and ensured ADMCC & ADHICS healthcare compliance.
  • Oversaw IT budgeting, vendor coordination, procurement, fixed asset register, and full asset lifecycle management.
Dec 2019 – Dec 2022
Dept. of Municipalities
and Transport
🇦🇪 Abu Dhabi, UAE
IT Support Engineer
Dept. of Municipalities and Transport — Government
  • Provided end-to-end IT support for 700+ users across a large government organisation, managing incidents and service requests via ManageEngine ServiceDesk Plus within strict SLA targets.
  • Managed Active Directory user accounts and Group Policies; configured and troubleshot email and VPN clients for secure connectivity.
  • Performed root cause analysis, maintained technical documentation, and delivered remote support via MS Teams.
Dec 2017 – Mar 2019
Vidal Health Insurance
TPA Pvt Ltd
🇮🇳 Kochi, India
System Engineer
Vidal Health Insurance TPA Pvt Ltd
  • Managed IT operations across 3 branch offices providing end-to-end user, hardware, software, and network support.
  • Administered email and FAX servers, assisted with firewall configuration, managed daily data backups and restore activities.
  • Maintained asset management records including allocation, tracking, and audit-readiness across all branches.
Sep 2015 – Nov 2017
Wipro Technologies
🇮🇳 Kochi, India
Desktop Support Engineer
Wipro Technologies — Enterprise Services
  • Delivered L1/L2 support for 3000+ users across multiple enterprise projects covering Windows, macOS, Linux, VPN, and SCCM.
  • Tracked all incidents in ServiceNow following escalation matrix; provided remote support and documented root cause analyses.
  • Configured and maintained network printers, scanners, and peripherals; resolved driver and connectivity issues.
Oct 2012 – Aug 2015
Navy Children School
🇮🇳 Kochi, India
Technical Support Engineer
Navy Children School
  • Provided L1/L2 Windows support across classrooms and administration, keeping endpoints stable for daily academic operations.
  • Delivered user training to teachers and staff, improving e-learning adoption and reducing repeat incidents.
  • Handled hardware maintenance, software patching, network connectivity, printer/scanner support, and peripheral configuration.
96%
★ Key Achievement · 2024 & 2025

Led Delma Medical Center to
96% ADHICS Audit Compliance

Successfully led the IT, HR, and Admin departments through both the 2024 and 2025 ADHICS healthcare compliance audits — ensuring full regulatory alignment with Abu Dhabi's healthcare information security standards across all assessed domains.

Technical Expertise

Areas of Expertise

System Administration
Server Management
Microsoft Azure & Intune
Active Directory
Network Administration
Firewall Management
Network Security
VMware Administration
Mail Server Management
Web Server Management
Backup & Recovery
NAS Storage Management
Endpoint Protection
Incident Management
SLA Management
Ticket Management
EMR & CRM Admin
ADHICS & ADMCC
IP PBX Management
CCTV & Wi-Fi Mgmt
Data Archiving
Asset Management
Vendor Coordination
End-User Support
Verified Credentials

Certifications & Training

Microsoft Azure
Microsoft Certified: Azure Administrator Associate (AZ-104)
CERT NO: QD61B7-2EE82E
Verify Credential
Red Hat
RedHat Certified Engineer (RHCE)
CERT NO: 130-085-715
Verify Credential
Red Hat
RedHat Certified System Administrator (RHCSA)
CERT NO: 130-085-715
Verify Credential
Courses Completed
Microsoft 365 Administration
Microsoft Certified Systems Engineer (MCSE)
Apple Certified Support Professional (ACSP)
CCNA — Routing & Switching
RedHat Certified Engineer (RHCE) Course
Microsoft Azure Administrator AZ-104 Course
Academic Background

Education

🎓
B.Sc Electronics
Mahatma Gandhi University, Kerala, India
✓ UAE Embassy & MOFA Attested
Personal Details

About Me

Date of Birth
27 April 1989
Nationality
Indian
Gender
Male
Marital Status
Married
Visa Type
Visit Visa
Visa Expiry
08 Aug 2026
Languages
English Hindi Malayalam Tamil
Professional Reference
Mr. Marwan Abouelnour
Chief Technology Officer — Pyramedia Group, Abu Dhabi, UAE
✉ marwan@pyramedia.biz
📞 +971 50 70 57 054